Government endorsed standards
If you want to know more about the standards we expect all approved scheme operators and TrustMark registered firms to meet - see the Core Criteria document available for downloading at the bottom of this page.
This is an 18 page document setting out the standards they have to operate to and detailing:
- Scheme operator's organisation
- Members Code of Practice
- Members assessment and monitoring
- Customer care
- Disciplinary processes
- Warranty protection
- Branding & communication
- Monitoring by TrustMark Board
Many of our approved scheme operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.
In return, you as the customer are expected to:
- Deal fairly with the firm
- Agree a fair price for good work
- Pay quickly when the job is finished
Click here to download the: Core Approval Criteria (PDF file).