Government Endorsed Standards for Tradesmen

If you want to know more about the standards we expect all approved scheme operators and TrustMark registered firms to meet - please ask for our Core Criteria document which is available by contacting the TrustMark office on tel: 01344 630 804 or e.mail: info@trustmark.org.uk.

This is an 18 page document setting out the standards they have to operate to and detailing:

• Scheme operator's organisation
• Members Code of Practice
• Members assessment and monitoring
• Customer care
• Disciplinary processes
• Warranty protection
• Branding & communication
• Monitoring by TrustMark Board

Many of our approved scheme operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.

In return, you as the customer are expected to:

• Deal fairly with the firm
• Agree a fair price for good work
• Pay quickly when the job is finished